Frequently Asked Questions
Everything you need to know about Jones sports gear and services.
How long does shipping take for Jones athletic equipment?
Standard shipping typically takes 3-5 business days within the continental US. Expedited 2-day shipping is available for most performance apparel and gear at checkout.
What is your return policy for worn footwear?
We offer a 30-day trial period. If you aren't satisfied with the fit or performance of your shoes, you can return them for a full refund, even if they have been lightly used on the court or field.
How do I know which size to order?
Each product page features a detailed 'Size & Fit' guide. For our compression gear, we recommend sizing up if you are between sizes for a more comfortable fit, or staying true to size for maximum support.
Are Jones products covered by a warranty?
Yes, all Jones hardware and equipment come with a 1-year limited warranty against manufacturing defects. This does not cover normal wear and tear from competitive play.
Do you offer team discounts for bulk orders?
Absolutely. We provide specialized pricing for schools, clubs, and professional organizations ordering 15 or more units. Please contact our Team Sales department for a custom quote.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna for larger equipment purchases.